What is an LED video wall?
A display built from cabinets that fit together into one large picture. The LEDs create the image directly, so you do not need a projector or a projection path.
Video wall questions, answered
Know what comes next.
Clear answers about choosing a wall, planning the room and living with your system.
Choosing your wall
What size will suit my room?
Start with the available wall width, seating distance and a straight-on room photo. The Visualizer helps you explore the scale and proportions. Final dimensions use whole cabinets, with mounting and service clearances checked at the site survey.
How do I choose pixel pitch?
Pixel pitch is the distance between neighboring pixels. A smaller pitch puts more detail into the same area and can suit closer seating. Our team considers your viewing distance, content, screen size and budget together.
Which technologies do you offer?
Indoor: Flip-Chip COB or Flip-Chip MIP in 0.9, 1.2, 1.5 or 1.8 mm pixel pitch. Outdoor: SMD in 2.6, 2.9 or 3.9 mm and MIP in 1.5, 1.9 or 2.5 mm pixel pitch. Exact hardware and price are confirmed for the project. Model specifications and pricing are confirmed for your configuration.
Can the wall be installed outdoors?
Yes, with hardware selected for the actual exposure and viewing conditions. The team checks mounting, weather exposure, drainage, electrical work and service access for the location. Indoor and outdoor systems have different specifications and coverage.
Picture, content and control
What can I watch or display?
Films, sports, games, artwork, presentations and brand content can be shown through compatible sources. Source devices, subscriptions, content rights and any content production are identified separately in your project.
Can I show multiple sources at once?
Standard multi-source packages support approved layouts with up to four sources, using the specified multiviewer and processor. More than four sources and custom display layouts receive a project-specific quotation. A layout shown in the Visualizer is a planning reference; the complete signal path must be approved.
Which NovaStar processor will my wall use?
We select processing for the display, native pixel count, aspect ratio and source requirements. MX-equipped solutions use an appropriate NovaStar MX Series model; other configurations may use a different NovaStar family. Your equipment proposal identifies the actual processor and included calibration. Available features depend on the selected model and complete system; room automation is included only when itemized.
Can brightness adjust automatically?
A compatible ambient light sensor can adjust screen brightness as lighting changes. Sensor availability and inclusion must be confirmed for the selected system; brightness is set for the space and viewing comfort.
Will the picture be 4K?
Native resolution comes from the number of pixels in the complete cabinet configuration. A large screen or a processor that accepts a 4K source does not by itself make the wall native 4K. Your proposed configuration should identify its actual pixel dimensions.
Pricing and proposals
What determines the price?
Screen size, pixel pitch, display technology, processing and source layout shape the equipment cost. Structure, power, cable routes, installation and any additional room systems shape the complete project cost. Share your space and intended use for a specific quotation.
What does the Initial Design Proposal include?
Your configured video wall components, selected processor, 8% matching spare-parts reserve and remote-support Mini PC. Optional extended coverage is itemized separately under the current Indoor or Outdoor policy. Installation and additional room systems are detailed in the Complete Proposal after the site survey.
Which projects need a custom quote?
Projects outside the supported standard offering, more than four simultaneous sources, large retail builds and specialized installations receive a project-specific design and quotation. Share your plans and requirements through our commercial project planner or contact our team.
Installation and the room
What does the space need before installation?
The survey checks the supporting wall and its surface, screen position, power, cable paths, equipment location and service access. Required structural, electrical and finish work is recorded in the installation scope before work begins.
What makes the cabinets easier to assemble?
Our indoor EZ-LATCH cabinet connections are designed to simplify assembly, with adjustable connectors supporting alignment between cabinets. The wall mount does a separate job: standard French cleat or project-selected three-axis adjustable mounts secure and align the display. Your installation team confirms the right mount, prepares the wall, connects power and data, then commissions the finished system.
Who supplies the rest of the room?
Your partner selects and prices audio, lighting, video sources, motorized shades and automation. Those additions appear in the Complete Proposal after the survey, with the partner responsible for their scope and service.
Where are Viral cabinets manufactured?
Viral Video Walls combines clearly specified LED systems with project-selected NovaStar processing, installation planning and ongoing support. Exact performance and construction are confirmed for the chosen configuration.
Support and ownership
Why include spare parts?
The wall price includes matching LED modules, power supplies and receiving cards from the same production batch. Each compatible part type receives an 8% reserve, rounded to the nearest whole part using the installed component count. Exact quantities follow the approved configuration.
How does remote support work?
Every system includes a Mini PC for remote support. With your permission and an internet connection, the support team can help diagnose issues and coordinate the next step. Physical repairs may still require a service visit.
What coverage is included indoors and outdoors?
Indoor screens include a 2-year manufacturer parts-and-labor warranty, with an optional 3-year extension (5 years total) for 15% of eligible MSRP. Outdoor screens include a 2-year manufacturer parts-and-labor warranty, with an optional 3-year extension (5 years total) for 30% of eligible MSRP. The extension is priced on the wall, including its matching spares, and processor(s), before customer discounts. Steel bezels, mounting brackets, separately priced installation and partner room products and services are excluded from that price basis. Covered repair labor remains included. All indoor and outdoor screens include 8% matching spare parts. Parts and labor coverage applies to eligible component failures and normal wear and tear during proper, normal use within the system’s rated operating conditions. Damage caused by accidents, impacts, misuse, external electrical surges, lightning, fire, flooding, storms and other natural events is excluded. Ordinary outdoor exposure within the rated operating conditions is not itself an excluded event. Coverage begins at completed installation commissioning. Ask your homeowner’s or commercial property insurance provider whether your video wall is covered for accidental damage, lightning, storms, flooding and other external events. Insurance coverage varies; confirm limits and exclusions with your insurer.
What happens if a module needs service?
Contact the support team to help identify the issue. The matching spare-parts reserve and planned service access support component replacement. Remote guidance or a qualified technician may be appropriate, depending on the issue and the system’s written coverage.
Is the LED lifetime rating the warranty?
No. A model-specific LED lifetime rating describes performance under its stated operating and brightness-retention conditions. Your written warranty defines the coverage and term for your system.
Bring the idea into focus
See how it could look in your space.
Explore a layout, or talk with us about a custom project.